We look after your store, so you don’t have to.
Fixes, updates, small changes, and someone watching speed, uptime, and checkout around the clock. Every plan comes with a set number of hours and a response time we put in writing.
The jobs you keep putting off.
We handle the small stuff and the important stuff, so your store never falls behind.
Updates & fixes
Theme updates, app updates, bugs squashed, broken things fixed. You send it over, we sort it and test it before it goes live.
Small changes
New banners, product tweaks, seasonal edits, quick design changes. Every plan includes a set number of hours each month, so you always know what's covered.
Speed checks
We run a speed audit every month on Growth and above. If pages slow down, we find the cause, usually an app or an image, and fix it.
Uptime & checkout monitoring
We watch your homepage and run a test checkout on a schedule. If either breaks, we know before your customers do.
Daily backups
Shopify doesn't back up your store. We do, every day, using a dedicated backup app. Products, theme, collections, and settings can all be restored.
Monthly report & call
A short note each month on what we did, how the store is doing, and what to look at next. Growth and above get a 30-minute call to go through it.
We spot problems before your customers do.
Your store is checked on a schedule, around the clock on Growth and above. If something breaks or slows down, we’re on it.
- ✓Uptime and downtime
- ✓Checkout working end to end
- ✓Page load speed
- ✓Broken links and 404s
- ✓App and theme updates
- ✓Daily backups, tested quarterly
Easy to work with.
You send it over
Message us what you need, big or small. Email on Essential, a shared Slack channel on Growth and above. One place, one team.
We handle it
We make the change, test it on a duplicate theme, and put it live. Urgent things get sorted within your plan's response time.
You get a report
Once a month you get a short note on what we did, hours used, and how your store is doing.
Pick a plan that fits.
Fixed hours. Fixed response times. No surprises. Essential and Growth cancel any time.
For smaller stores that need to stay healthy.
- ✓ 4 hours of fixes & changes each month
- ✓ Uptime & checkout monitoring (business hours)
- ✓ Daily automated backups
- ✓ Theme & app update review
- ✓ Email support, 2-business-day response
- ✓ Quarterly health report
For busy stores that change often.
- ✓ 10 hours of fixes & changes each month
- ✓ 24/7 uptime & checkout monitoring
- ✓ Monthly speed audit with fixes
- ✓ Same-business-day response, 4-hour on urgent
- ✓ Shared Slack channel
- ✓ Monthly report + 30-minute review call
- ✓ One seasonal campaign setup per quarter
For high-traffic and Shopify Plus stores that can't afford downtime.
- ✓ 24 hours of fixes & changes each month
- ✓ Dedicated account lead
- ✓ 2-hour urgent response, 24/7 on-call for outages
- ✓ Monthly conversion review (analytics, A/B tests)
- ✓ App-stack audit twice a year
- ✓ Quarterly roadmap planning
- ✓ Everything in Growth
For headless, multi-store, and Plus setups with integrations.
- ✓ 45+ hours each month
- ✓ Fractional team: dev, design, strategy
- ✓ Custom SLA with service credits
- ✓ Everything in Pro
- · Need more than your monthly hours? We bill extra work in 15-minute blocks and always ask before going over.
- · Unused hours roll over for 30 days.
- · Pay annually and save a couple of months.
- · Optional onboarding audit for stores we didn't build, waived on Pro and Enterprise.
- · Essential and Growth: cancel any time. Pro and Enterprise: 3-month minimum, then month to month.
Common questions about care.
Yes. Most of the stores we look after were built by someone else. We start with a health check of your theme, apps, speed, and checkout so we know what we're working with. It's $750 one-time, and free if you join on Pro or Enterprise.
Let us take it off your plate.
Tell us about your store and how often it changes. We'll suggest the right plan and get you set up within a week.