Refund & Cancellation Policy
Last updated August 2026
We sell services, not physical products. This page explains how deposits, cancellations, and refunds work so there are no surprises.
Services, not products
Xenon Commerce, operated by Delhi Digital Co., provides services like Shopify store design and build, maintenance, branding, custom apps, social media, and AI automations. Because we sell our time and work rather than physical goods, refunds work a little differently than a store selling products.
Deposits
A deposit books our time and holds your spot in our schedule. Once you’ve paid it, we set aside time and often start planning right away. For that reason, deposits are non-refundable.
If you cancel a project partway
You can stop a project at any time. If you do, you pay for the work done up to that point, and anything we’ve already delivered is yours to keep. We’ll send a final invoice or refund based on where the work stands.
If we can’t deliver
If for some reason we can’t deliver the work you’ve paid for, we’ll refund any amount you paid for the part we didn’t do. You only pay for the work you actually receive.
Monthly plans
Monthly maintenance and social media plans can be cancelled at any time. When you cancel, the plan stops at the end of the current paid month, and you keep the service until then. We don’t give partial-month refunds.
Third-party costs
Some projects involve costs we pay to others on your behalf, like premium apps, ads, themes, or subscriptions. Once that money is spent, it can’t be refunded, because it’s already gone to the third party.
How to ask for a refund
If you think a refund is due, just email us at hello@xenoncommerce.com and tell us what’s going on. We’ll look at the work done so far and sort it out fairly.
Please talk to us first
We don’t do chargebacks. If something isn’t right, please reach out to us before contacting your bank or card provider. Almost everything can be sorted with a quick conversation.
Contact us
Questions about refunds or cancellations? Email us at hello@xenoncommerce.com.